Frequently Asked Questions (FAQ)

Welcome to the Scarf Chic FAQ page. Here you'll find answers to common questions about orders, shipping, returns, refunds, and payments. If you need further assistance, please feel free to contact our customer support team.

1. Orders and Payments

How can I place an order?

You can place an order directly through our website by selecting your preferred product, adding it to your cart, and completing the checkout process with your shipping and payment information.

What payment methods do you accept?

We accept various payment methods, which may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. Available options will be displayed at checkout.

What currency are your prices displayed in?

All prices on our website are displayed in U.S. Dollars (USD).

When will my payment be charged?

Payment is collected during checkout when you place your order. Your order will be processed after successful payment authorization and confirmation.

How will I know if my order has been placed successfully?

Once your order has been successfully placed, you will receive an order confirmation email containing your order details. Please check your spam or junk folder if you cannot find it.

Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible at support@scarfchic.com. We will do our best to accommodate your request before the order is processed or shipped. Changes and cancellations cannot be guaranteed once processing is complete.

2. Shipping and Delivery

Where does Scarf Chic ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders, with no minimum purchase requirement.

How long does order processing take?

Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. public holidays.

What is your order cut-off time?

Our order cut-off time is 5:00 PM Mountain Time, Monday through Friday. Orders placed after 5:00 PM, on weekends, or on public holidays will begin processing on the next business day.

How long does delivery take?

Our estimated standard shipping transit time is 5–8 business days after processing.

• Order processing: 1–3 business days

• Shipping transit: 5–8 business days

• Estimated total delivery: 6–11 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather, and other unexpected circumstances.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with tracking information when available. You can use the tracking details to follow your shipment.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at support@scarfchic.com. Our team will help you check the status of your shipment.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address. We will try to correct it before your order is shipped, but changes cannot be guaranteed after processing.

3. Returns and Refunds

What is your return policy?

We accept eligible return requests within 30 days of delivery. Items must generally be unused, unworn, in their original condition, and returned with original tags and packaging where applicable.

How do I request a return?

To request a return, email support@scarfchic.com with your order number, the item you wish to return, and the reason for your request. Our team will provide further instructions.

Who pays for return shipping?

For eligible non-defective returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us for assistance with the return process.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery at support@scarfchic.com. Include your order number, a description of the issue, and clear photos of the item where applicable. Our team will review the issue and help resolve it.

How long does a refund take?

Once your returned item has been received and inspected, we will notify you of the refund decision. Approved refunds are generally processed within 5–10 business days to the original payment method. Your bank or payment provider may require additional time to make the funds available.

Can I exchange an item?

If you would like to exchange an item for a different color, style, or size, please contact support@scarfchic.com. Our team will explain the available options and applicable return procedures.

4. Customer Support

How can I contact Scarf Chic?

You can reach our customer support team through the following contact details:

• Email: support@scarfchic.com

• Phone: +1 (505) 528-8145

• Business Name: Satinstones LLC

• Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, New Mexico 87110, United States

What are your customer support hours?

Our customer support team is available during the following hours:

• Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)

• Saturday – Sunday: Closed

How can I get help with an existing order?

Please email us at support@scarfchic.com with your order number and a brief description of your question or concern. This will help our team assist you more efficiently.

How can I learn more about your store policies?

For additional information, please visit the relevant pages on our website:

• Shipping Policy

• Return and Refund Policy

• Payment Policy

• Terms of Service

• Privacy Policy

If you have any other questions, please contact us. We're happy to help.

Scarf Chic
Thank you for shopping with us!