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Refund policy

Return and Refund Policy

At Scarf Chic, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return or refund.

1. Return Eligibility

We accept return requests within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original tags and packaging, where applicable.

  • Proof of purchase or an order confirmation must be provided.

  • The return request must be submitted within 30 days of the delivery date.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@scarfchic.com with the following information:

  • Your order number

  • The name of the item you wish to return

  • The reason for the return

  • Photos of the item, if it is damaged, defective, or incorrect

Our support team will review your request and provide instructions for the return process. Please do not send items back before receiving return instructions from our team.

3. Return Shipping

For eligible returns due to a change of mind or other non-defective reasons, customers are responsible for the return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us at support@scarfchic.com. We will review the issue and provide appropriate assistance, including return shipping instructions where applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item, where applicable. Our team will review your request and work with you to resolve the issue.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for us to process an approved refund.

  • Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

6. Exchanges

If you wish to exchange an item for a different color, style, or size, please contact us at support@scarfchic.com. Our team will provide information about available options and the applicable return process.

7. Non-Returnable Items

Items that have been worn, used, washed, damaged after delivery due to customer handling, or returned without their original tags or packaging where applicable may not qualify for a return, except where required by applicable law.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible at support@scarfchic.com. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has shipped, it can no longer be canceled and must follow our return process.

9. Late or Missing Refunds

If you have not received your approved refund after the stated processing period, we recommend:

  • Checking your bank account or payment provider.

  • Contacting your card issuer or payment provider, as processing times may vary.

  • Contacting us at support@scarfchic.com if the refund is still missing.

We will be happy to assist you in checking the status of your refund.

10. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Scarf Chic
Business Name: Satinstones LLC
Email: support@scarfchic.com
Phone: +1 (505) 528-8145

Business Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, New Mexico 87110
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
Saturday – Sunday: Closed

Scarf Chic reserves the right to review return and refund requests in accordance with this policy and applicable consumer protection laws.

Thank you for shopping with Scarf Chic. We appreciate your trust and look forward to serving you.